What happens if the event is rescheduled?

If an event is moved to a new date or time, your tickets remain valid for the updated schedule.

For buyers

• The tickets you purchased can be used for the new event date

• Seat and section details stay the same unless the organizer changes them

• Surtix will email you once the new details are confirmed

Refunds are not automatically provided for rescheduled events because the tickets are still usable.

---

For sellers

• You must deliver tickets according to the updated delivery deadline

• Payout will be processed 7 business days after the rescheduled event date, provided no dispute is raised