Chargebacks explained

A chargeback happens when a buyer asks their bank to reverse a payment.

Before starting a chargeback

We strongly recommend contacting Surtix Support first.
Most issues can be solved faster through our dispute process, including:

• Ticket replacement

• Refunds for invalid or undelivered tickets

• Help with event changes or cancellations

Important to know

• Filing a chargeback may pause your Surtix account while reviewed

• It can slow down resolution compared to our internal process

• Surtix will provide your bank with transaction evidence

The better option

Use Raise a Dispute in My Orders so we can:

• Protect your payment

• Investigate with the seller

• Resolve the issue directly