Fraud prevention

Surtix uses multiple layers of protection to keep buyers and sellers safe.

How we prevent fraud

• Seller verification before listings go live

• Secure payments processed through Stripe

• Funds held until 7 days after the event

• Ticket and order reviews by our Trust & Safety team

• Monitoring for suspicious activity

What buyers can do

• Purchase only through Surtix checkout

• Never pay sellers outside the platform

• Report tickets that don’t match the listing

• Raise disputes before the 7-day payout window ends

What sellers can do

• Provide accurate listing details

• Deliver tickets using approved methods

• Upload tracking numbers for physical tickets

• Respond to Surtix messages promptly

Working together helps keep the marketplace fair for everyone.