Surtix processes seller earnings securely through Airwallex, a licensed global payment provider.
Payout flow
Buyer payment is held securely after the sale
You deliver the tickets as required
The event takes place
Payout is released 7 days after the event if no dispute is raised
Funds are sent to your bank via Airwallex
When you’ll receive the money
Release from Surtix: 7 days after the event
Bank processing: usually 1–3 business days
Timing may vary depending on your bank and country
Keep your payout smooth
Use correct bank account details
Deliver tickets on time
Respond to any verification requests
If details are incorrect, payouts may be delayed until updated.
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