How Airwallex payouts work

Surtix processes seller earnings securely through Airwallex, a licensed global payment provider.

Payout flow

1. Buyer payment is held securely after the sale

2. You deliver the tickets as required

3. The event takes place

4. Payout is released 7 days after the event if no dispute is raised

5. Funds are sent to your bank via Airwallex

When you’ll receive the money

• Release from Surtix: 7 days after the event

• Bank processing: usually 1–3 business days

• Timing may vary depending on your bank and country

Keep your payout smooth

• Use correct bank account details

• Deliver tickets on time

• Respond to any verification requests

If details are incorrect, payouts may be delayed until updated.