Order emails

Surtix sends important emails to keep you updated from purchase to event day.

You will receive emails about:

• Order confirmation and payment receipt

• Ticket delivery or download availability

• Courier tracking for physical tickets

• Event changes (postponed or canceled)

• Dispute updates or support messages

• Seller payout confirmation

Not receiving emails?

• Check your Spam/Junk folder

• Make sure emails from @surtix.com are not blocked

• Confirm the email address in your account is correct

You can view key updates anytime in My Orders even if an email was missed.