Surtix will email you if an event is canceled

When an event is officially canceled, Surtix will email you with clear next steps.

What happens

• We monitor event status with organizers and sellers

• Once cancellation is confirmed, we send an email to the address used for your order

• The email will explain your options and what to do next

Please wait for this message before taking any action in your account.

Didn’t receive the email?

• Check your spam or promotions folder

• Confirm the email linked to your Surtix account

• Contact support with your Order ID if you need help