Ticket doesn’t match the listing

If the ticket you received is different from what was shown on Surtix, you’re protected. Please act as soon as possible so we can resolve it before seller payout.

What to do

1. Open your order in My Orders

2. Contact Surtix Support right away

3. Share these details:

   • Order ID

   • What doesn’t match (seat, section, date, event)

   • Photos or screenshots of the ticket

   • Any messages from the seller

What Surtix will do

• Review the listing and ticket details

• Verify authenticity with the seller or event source

• Protect your payment during investigation

• Arrange a replacement or refund if the ticket is incorrect

Remember: sellers are paid 7 days after the event, so there is time to resolve issues.