I haven’t received my tickets

Don’t worry—many tickets are delivered at different times depending on the event and seller.

First, check your order

• Log in → My Orders

• Look for:

  • Download link (digital tickets)

  • Courier tracking number (physical tickets)

  • Expected delivery date

Why delivery may take time

• Some tickets are released closer to event day

• Sellers may need to complete transfer steps

• Physical tickets depend on courier schedules

When to contact us

If:

• the expected date has passed

• no tracking number is provided

• the event is within 72 hours

Contact support with your Order ID and we’ll follow up with the seller.