How to raise a dispute

You can raise a dispute anytime before seller payout (up to 3 days after the event).

Steps to raise a dispute

1. Go to My Orders

2. Select the order

3. Click Report an Issue / Raise Dispute

4. Describe the problem and upload evidence

We may ask for

• Photos or screenshots

• Proof of non-delivery

• Venue confirmation for invalid tickets

• Communication with the seller

What Surtix will do

• Pause seller payout

• Investigate fairly for both sides

• Decide on replacement or refund

We’ll keep you updated by email throughout the process.