How to raise a dispute

You can raise a dispute anytime before seller payout (up to 3 days after the event). Email [e-mail] with the following details:

• The Order Number of the ticket you wish to report.

• A description of the problem you have with your ticket.

• Evidence of the issue you  have with your ticket.

The support team may also ask for additional information such as:

• Photos or screenshots

• Proof of non-delivery

• Venue confirmation for invalid tickets

• Communication with the seller

How Surtix can resolve the dispute

• Pause seller payout

• Investigate fairly for both the buyer and seller

• Decide on either replacement or refund of your ticket.

We’ll keep you updated by email throughout the process.